Q: How long does shipping take?
A: Orders are typically processed within 1-2 business days. Shipping times vary based on the method selected at checkout. Standard shipping usually arrives within 3-5 business days.
Q: Do you provide Tracking?
A: Yes. All orders include tracking information, which will be emailed once your order ships.
Q: Do you ship discreetly?
A: Yes. All orders are shipped in discreet packaging with no product names listed on the outside of the package.
Q: Do you ship Internationally?
A: At this time, we only ship within the United States. International shipping may be offered in the future.
Q: Are your products for human use?
A: No. All products sold by K&X Labs are intended for laboratory and educational research purposes only. They are not intended for human or veterinary use.
Q: Are your products FDA approved?
No. Our products are not approved by the FDA and are not sold as drugs, supplements, or medical treatments.
Q: Do you provide COAs (Certificate of Analysis)?
A: We are committed to transparency and will provide Certificate of Analysis for our products when available.
Q: How should products be stored?
A: Storage guidelines are provided for research reference only and may vary by compound. Please follow standard laboratory storage practices.
Q: What Payment methods do you accept?
A: We accept the payment methods listed at checkout. Available options may include bank transfer or other approved methods.
Q: Is my payment information secure?
A: Yes. All transactions are processed through secure and encrypted payment systems.
Q: Do you accept returns?
A: Due to the nature of our products, all sales are final once shipped. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Q: What if my package is lost or damaged?
A: If your package is lost or arrives damaged, please contact us via DM or email for more information.
Q: Do you offer an affiliate program?
A: Yes. We offer an affiliate program for approved partners. Please contact us via DM or email for more information.
Q: How do I become an affiliate?
A: You can apply by messaging us directly or emailing us. We review each request individually.
Q: Are you a new company?
A: Yes, K&X Labs is an up-and-coming, family-owned peptide research company focused on building long-term trust through quality and transparency.
Q: How can I contact you?
A: You can reach us through our contact page or by emailing us directly at the address listed on our website.
